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Acacia Hotel London, London
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Key details
About the Hotel
14 Queensberry Place,
London,
United Kingdom,
SW7 2EA,
Greater London
Acacia Hotel offers affordable accommodations in a stately Victorian building situated in South Kensington. This family-run hotel features individually designed rooms and amenities such as free Wi-Fi and luggage storage.
Rooms & Amenities
Rooms at Acacia Hotel include private en suite options, suitable for singles, doubles, triples, and quadruples, each well-furnished and featuring modern amenities like flat-screen TVs and electric kettles. Complimentary continental breakfast is available, along with self-catering kitchen access.
Dining & Nearby Options
Dining options around Acacia Hotel include various nearby restaurants such as Couture @Le Bistrot and La Grande Bouchee, all within a short walking distance. The hotel also provides easy access to local cafes and pubs.
Attractions & Transportation
Acacia Hotel is situated near notable landmarks like the Natural History Museum and Victoria and Albert Museum, making it a prime location for sightseeing. South Kensington Tube station is just a 2-minute walk, providing direct access to public transportation.
Services & Customer Care
The hotel prides itself on excellent customer service, with dedicated staff ensuring a personalized experience. Facilities include free luggage storage and complimentary Wi-Fi in public areas, adding to the convenience for guests.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“My single room was impressively spacious, with a clean and new mattress that made for a restful night's sleep.” view full review
Modern Cleanliness
“The bathroom was modern and very clean, featuring a large shower cubicle that added a touch of luxury to my stay.” view full review
Great Value
“The overall facilities were really good for the price, offering everything I needed for a comfortable experience.” view full review
Entertainment Bonus
“The big TV in my room was a pleasant surprise, allowing me to unwind with my favorite shows after a day of exploring.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
No parking
No pets allowed
24-hour security
Baggage storage
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Services
Tours/Ticket assistance
Room features
Heating
Soundproofed rooms
Dressing area
Ironing facilities
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Curtains
Show more
Location
14 Queensberry Place,
London,
United Kingdom,
SW7 2EA,
Greater London
Map view
14 Queensberry Place,
London,
United Kingdom,
SW7 2EA,
Greater London
City landmarks
Museums
Victoria and Albert Museum
2100 ft
Museums
Science Museum
2400 ft
Garden
Buckingham Palace
1.6
mi
Parks
Hyde Park
1.5
mi
87-135 Brompton Rd
Harrods
4300 ft
Palace
Kensington Palace
1.1
mi
Parks
Kensington Gardens
5200 ft
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
2.6
mi
Events
Royal Albert Hall
4000 ft
Monuments and Landmarks
The Albert Memorial
3900 ft
Museums
The British Museum
2.8
mi
Museums
Apsley House
1.3
mi
Gallery
Saatchi Gallery
5200 ft
24 Cheyne Row
Carlyle's House
5000 ft
Museums
Design Museum
1.4
mi
Parks
Holland Park
1.3
mi
81 Fulham Road Chelsea
Michelin House
2100 ft
Museums
18 Stafford Terrace
4900 ft
Museums
National Army Museum
1.2
mi
1 Apsley Way Piccadilly
Wellington Arch
1.3
mi
Store
Kensington High Street
1.2
mi
Museums
Leighton House Museum
1.5
mi
Stadiums
Stamford Bridge Stadium
1.4
mi
Fountains
Princess Diana Memorial Fountain
1.1
mi
LondonEngland
Kensington Square
5200 ft
LondonEngland
Sloane Street
1.0
mi
Hospitals
Royal Hospital Chelsea
1.4
mi
The Old Police House Hyde Park Hyde Park
The Serpentine
1.3
mi
Nearby
Museums
Natural History Museum
1500 ft
Old Brompton Road
South Kensington Tube
1400 ft
Restaurants
Trevi Italian Tiramisu'
500 ft
29 Bute Street
Pizzetta Pizza
600 ft
22 Bute Street
Oddono's Gelati Italiani Ltd
600 ft
14 Bute Street
Franco Manca South Kensington
1000 ft
91 Old Brompton Road
Bosphorus
900 ft
59 Old Brompton Road South Kensington
Rotisserie Jules
700 ft
6-8 Bute Street
Rotisserie Bute Street
700 ft
6-8 Bute Street
cafe Floris
900 ft
5B Harrington Road
PAUL South Kensington
1100 ft
41 Thurloe Street
LEON - South Kensington
1000 ft
46 Thurloe Street
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Great Location
Value for Money
Lack of Heating
Customer Service Improvement Needed
6.4/10
Nice
Rooms
6.2
Location
8.6
Service
5.0
Dining
7.2
Guest reviews
6.4/10
based on 5 reviews
8.0
8.0/10 based on 944 reviews
Thomas
United Kingdom,
January
2024
7.0/10
The hotel had a great location in South Kensington, perfect for museum visits and close to the city center. The rooms, though in the basement without windows, came with a private bathroom and a tiny heater. Service was lacking, with customer service being a low priority compared to the receptionists. The dining was included and featured a make-your-own pancake machine. The value for money was decent considering the location.
Rooms
7.0
My room was in the basement without windows but had a private bathroom and a tiny heater. It was cozy but lacked natural light.
Service
5.0
The customer service was clearly not a priority, but the receptionists were more attentive. Tours and ticket assistance were available.
Location
9.0
The hotel's location in South Kensington made it ideal for museum visits and easy access to the city center. It was conveniently close to public transport.
Dining
8.0
The dining experience included a make-your-own pancake machine, which was a fun touch for breakfast.
Facilities
6.0
The hotel offered basic facilities but lacked some amenities expected for the price.
Mike
United States of America,
January
2024
5.2/10
The hotel is located in South Kensington, super close to the subway and just opposite the National History Museum. The rooms are basic, in the basement with no windows, and the heating system was not working during my stay. The service was lacking, with customer service not being a priority, in contrast to the receptionists. The dining experience was included but the dishes were simply tasty. The facilities are limited, and the price may not justify the overall experience.
Rooms
5.0
The rooms are in the basement with no windows and the heating system was not working.
Service
5.0
The service was lacking, with customer service not treated as a priority.
Location
8.0
The hotel is located in South Kensington, very close to the subway and just opposite the National History Museum.
Dining
6.0
The dining experience offered tasty dishes but was average overall.
Facilities
5.0
Limited facilities available.
Christopher
United Kingdom,
November
2023
6.6/10
The hotel is in a convenient location near South Kensington Underground, offering easy access to museums and attractions. The rooms, though lacking windows and with a non-working heating system, have comfortable beds. Service seems to prioritize receptionists over overall customer service. Dining includes buttermilk biscuits, and the hotel is close to South Kensington tube station.
Rooms
7.0
The rooms are comfortable with decent beds, despite being in the basement without windows and a faulty heating system.
Service
5.0
Customer service is not a top priority compared to the receptionists. Tours and ticket assistance may be available.
Location
9.0
The hotel is conveniently located near South Kensington Underground, providing easy access to museums and attractions.
Dining
7.0
Dining includes buttermilk biscuits.
Facilities
6.0
The facilities seem satisfactory, but improvements could be made.
John
United Kingdom,
August
2023
6.4/10
The hotel is ideally located in South Kensington, near the metro line and within walking distance to museums. The rooms are basic with no windows but equipped with towels. The service lacks attention to customer care but the receptionists are friendly. Dining offers include croissants. Overall, the hotel provides budget-friendly accommodation with mixed features.
Rooms
6.0
My room in the basement had no windows, but it was clean and came with towels.
Service
5.0
While the service didn't prioritize customer care, the receptionists were welcoming.
Location
8.0
The hotel is conveniently located in South Kensington near the metro line, making it easy to explore the area.
Dining
7.0
The dining options were limited to croissants, but at least breakfast was included.
Facilities
6.0
Basic facilities are available for a budget stay.
James
United Kingdom,
July
2023
7.6/10
The hotel is ideally situated in the heart of South Kensington, making it convenient for exploring the city's attractions. The staff could do better in terms of customer service, but the tours and ticket assistance offered are beneficial. The rooms are equipped with necessary amenities but lack proper heating systems. The dining options include delicious local products, and the hotel provides good value for the money.
Rooms
7.0
The rooms are decent, but the lack of a proper heating system can be inconvenient. However, having three beds in a room is a useful feature.
Service
6.0
The service could be improved as some receptionists seem to prioritize other tasks over customer service.
Location
9.0
The hotel's location in South Kensington is perfect for visiting the nearby museums, especially the Natural History Museum. It's also close to the tube station for easy transportation.
Dining
8.0
The dining experience offers a variety of local products, which is a nice touch, though there could be more options available.
Facilities
8.0
The hotel provides sufficient facilities for a comfortable stay, ensuring basic needs are met.
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